This is our Citizens' Service Delivery Charter.
Customer Care
Arrival of visitors Care/security officer Phones Writing material.
Nil
Within ten (10) minutes for visitors with appointment
Twenty (20) minutes for visitors without appointment.
Access to Information (Except for circumstances exempted under Section 24 of The Constitution and Section 6 of the Access to Information Act, 2016).
Written application in English or Kiswahili.
Free
Within 5 days to transfer the application to another public entity if the information requested is held by that public entity Within 7 days to respond to applicant confirming receipt of application and/or transfer to another public entity Within 21 days to process application and communicate CMA’s decision on the application to the requester.
Handling Complaints
Specific details and disclosure of identity.
Free
Within 7 Days
Communication on Issues and Approvals Applications
Submission of complete application in compliance with Communication Authority Act and relevant Regulations.
Nil
Prompt attention; Response to Outstanding issues to be communicated within fourteen (14) days.
Response to communication (Letters, and emails).
Receipt of communication.
Free
Within five (5) working days for letters Within three (3) working days for Emails.